I. Main Directory

A. Stafify Hotline Numbers

Stafify Hotline +639177022610 (Mobile)
Stafify Hotline +63476030032 (Landline)

B. Stafify Departments

Sales & Business Development Department sales@stafify.com
Corporate Branding and Marketing Department marketing@stafify.com
Corporate Communication and PR hello@stafify.com
Customer and Tech Support Department support@stafify.com
Human Resource Department careers@stafify.com talentacquisition@stafify.com
Accounting and Finance Department finance@stafify.com
User Account Management accounts@stafify.com

II. Business Departments and Functions

A. Customer Support Department (Back Office)

Required Personnel: Reservation Specialist, CSR, and TSR

Functions: Reservations and Customer Relationship Management

- - - - Bookings, Reservations and Inquiries’ Implementation and Monitoring
      - Bookings, Reservations and Inquiries’ Request Channel Monitoring
      - Customer Subject Matter Handling and Management
      - Offline Job Order Log Generation and Monitoring
      - Online Job Order Log Generation and Monitoring
      - Offline Cash Disbursement Generation and Monitoring
      - Online Cash Disbursement Generation and Monitoring
      - Offline Daily Report Generation and Monitoring
      - Issuing of Acknowledgement, Invoice, or Official Receipt

B. Operations Department (Back Office)

Required Personnel: Operations Manager, Spa Manager and Assistant

Functions: Facilitate, Implement, Manage and Monitor

- - - - Standard Operating Procedures, Workflow and Dispatching Procedures (Opening, Mid and Closing Procedures)
      - Staff Management and Monitoring
      - Customer Subject Matter Handling
      - Offline Job Order Log Sheet
      - Online Job Order Log Sheet
      - Offline Cash Disbursement Log Sheet
      - Online Cash Disbursement Log Sheet
      - Offline Daily Report Log Book
      - Issuing of Acknowledgement, Invoice or Official Receipt

C. Service Provider Department

Required Positions: ISP, Supervisor, Team Leader, and Managers

Functions: Perform, Follow and Maintain

- - - - Products and Services
      - Standard Operating Procedures
      - Company Policy

D. Administration and Human Resource Development Department (Back Office)

Required Personnel: HR Manager, Admin Assistant and Recruiter

Functions: Recruitment, Deployment, Facilitate, Monitor and Evaluate

Recruitment and Deployment

- - - - Recruitment Campaign Generation (Creating Job Title, Description, Duties and Responsibilities and Requirements)
      - Application of Recruitment Posting (LGU’s and other Channels)
      - Recruitment Management, Monitoring and Process (Sourcing, Scheduling, Screening, Interview, Evaluation, Requirements, Engagement, Orientation, Training and Management)
      - Employee’s and Contractor’s Contract Signing, Compliance and Requirements
      - Talent Pool Database Management (Record Updates)

Facilitate, Monitor, and Evaluate

- - - - Employee’s Subject Matter Handling and Management
      - Contractor’s Subject Matter Handling and Management
      - Issuance and Management of Electronic Leave Form
      - Issuance and Management of Electronic Notice of Violations
      - Issuance of Certifications (Appreciation, Engagement, Completion and Employment)
      - Recommendations, Promotions and Demotions
      - General Orientation
      - Company Policy Orientation
      - Penalties for Specific Offenses Orientation
      - Skills Development Training and Seminars
      - Standard Operating Procedure Training

E. Sales and Business Development Department (Back Office)

Required Personnel: Business Development Specialists, Territory Sales Head, Managers, Supervisors, and Associates

Functions: Conduct, Generate, Plan, Research, Analyze, Client Relationship, and Develop

Conduct, Generate and Plan

- - - - Weekly/Monthly/Quarterly/Annual Sales Target
      - Weekly/Monthly/Quarterly/Annual Sales Report
      - Leads Generation and Customer Profiling
      - Cold Calling and Request for Proposals
      - Merchants

Research, Analyze and Develop

- - - - Sales History
      - Market Share
      - Competitors
      - Targeting
      - Sales Strategies

F. Marketing, Advertising and PR Department (Back Office)

Required Personnel: Marketing Head, Managers, Supervisors and Associates

Functions: Manage, Monitor, Develop, Create, Design and Roll-Out

Manage, Monitor and Develop

- - - - Social Media Accounts
      - Marketing Strategy
      - Pricing Structure
      - Promotions
      - Offline Marketing and Advertising
      - Digital Marketing and Advertising
      - Public Relations and Partnership

Create, Design and Roll-Out

- - - - Offline Marketing and Advertising Collaterals
      - Online Marketing and Advertising Collaterals
      - Offline and Online Content

G. Accounting and Finance Department (Back Office)

Required Personnel: Finance Head, Managers, Supervisors and Associates

Functions: Audit, Update, Report, Create, Manage, Monitor, Apply, Register and Facilitate

Audit, Update and Report

- - - - Books of Accounts
      - Weekly Sales and Cash Disbursement
      - Monthly Income Statement
      - Annual Capital Expenditure Recording
      - Annual Budget Planning and Reporting
      - Weekly Payouts and Deductions
      - Annual Financial Statement
      - Product and Supplies Inventory
      - Cash Flow
      - Fees and Taxes
      - Meter Reading and Computation (Utilities)

Create, Manage and Monitor

- - - - Costing
      - Billing
      - Accounts Payable
      - Accounts Receivable
      - Bidding, Purchasing and Supplier Relations

Apply, Register and Facilitate

- - - - Annual Business Permit
      - Supplementary Certifications, Compliance and Registrations
      - Cards Enrollment and Activation

H. Research and Development Department (Back Office)

Required Personnel: R&D Head, Managers, Supervisors and Associates

Functions: Analyze, Research and Develop

Analyze, Research and Develop

- - - - New Products and Services

I. IT and MIS Department

Required Personnel: IT Head, Managers, Supervisors, Associates and Developers

Functions: Analyze, Research, Manage, Monitor and Develop

Analyze, Research, Manage, Monitor and Develop

- - - - System Planning and Design
      - Online Forms Generation, Management, Troubleshooting and Development
      - Web-Based and Mobile-Based Application Management, Troubleshooting and Development (Admins, Customers and Partners)
      - Tech Issues Handling Procedure
      - Tech Request Channels
      - Subject Matter Handling
      - Online Daily Report Generation and Monitoring
      - Online Log Generation and Monitoring

J. Legal Department (Back Office)

Required Personnel: Legal Head, Managers, Supervisors, Associates and Developers

Functions: Analyze, Create, Manage and Develop

Analyze, Create, Manage and Develop

- - - - Contracts, Agreements and Policies

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